What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?And, exactly which wordpress.COM username account registered that site?
All support docs are at https://en.support.wordpress.com/
There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the "Contact Support" form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:http://wordpress.com/help/contactLive chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email supportAlso note, that you can email WordPress.COM Staff at:
help@wordpress.com
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